Health Packages

When you speak to a doctor about your health concerns through an audio/video/ chat, it is known as an online doctor consultation or online medical consultation. This is a good alternative for times when you cannot physically visit a doctor at the clinic or hospital. An online doctor consultation works the same way as a physical consultation, where you get a doctor’s note after the consultation is complete.

The benefits of an online medical consultation with gastro gut experts are that you can consult a doctor at your convenience from the comfort of your home.

Online consultations are prepaid and the payment can be made by either of the given methods: UPI, Debit/Credit Card or Net-banking.

Once you book an online consultation, you will have 20 minutes to speak to the doctor. This window can, however, change according to your health condition and the number of queries you have.

If your audio/video call gets disconnected during the online consultation, you will receive another call within a few minutes, provided your internet connection is stable.

Yes. If you cancel the online consultation, the refund for the same will reflect in your account within 5 to 7 working days.

Though a rarity, this may happen sometimes if your doctor is busy, but there is no need to worry. Your appointment will be rescheduled automatically for the next available slot.

If you’ve missed a call from the doctor, you can go to the chat window and request a call by simply chatting with the doctor. In case the doctor is unavailable, we’ll get back to you in no time with a better solution.